Effective Date: December 20, 2025
1. Introduction
Welcome to Joenap (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This policy outlines how we handle your data when you visit our website and purchase our software products. By using our services, you agree to the practices described herein.
2. Information We Collect
We collect the minimum information necessary to process your orders and provide secure software licensing.
A. Information You Provide
Contact Details: Name, email address, and phone number.
Billing Information: Billing address and payment details. (Note: Credit card numbers are processed by secure third-party gateways and are never stored on our servers).
Transaction History: Records of software products purchased and transaction dates.
B. Automated Technical Data
Device Info: IP address, browser type, and operating system.
Usage Info: Pages viewed, time spent on site, and referral sources.
3. How We Use Your Information
We use your data strictly for business operations and service delivery:
Order Fulfillment: To process payments and deliver digital license keys instantly via email.
Support & Communication: To provide installation assistance and send essential updates (e.g., invoices or renewal notices).
Security: To monitor for fraudulent activity and protect our customers.
Legal Compliance: To adhere to applicable laws, including Tennessee state regulations.
4. Data Sharing & Disclosure
We do not sell, rent, or trade your personal information. We only share data with:
Payment Processors: Such as Stripe or PayPal, to facilitate secure transactions.
Service Providers: Trusted partners who assist in website hosting and email delivery.
Legal Necessity: If required by law or to respond to valid legal requests from public authorities.
5. Data Security
We employ industry-standard SSL (Secure Socket Layer) encryption to protect your data during transmission. Access to your personal information is restricted to authorized personnel who require it to fulfill their job duties.
6. Digital Delivery
As a provider of digital goods, your email address is our primary delivery channel. By purchasing, you consent to receive transactional emails containing your license keys and download instructions.
7. Your Rights
Under US and Tennessee privacy frameworks, you have the following rights:
Access: Request a copy of the data we hold about you.
Correction: Request updates to inaccurate or incomplete information.
Deletion: Request the removal of your personal data (subject to legal retention requirements).
Opt-Out: Unsubscribe from non-essential communications at any time.
8. Cookies & Tracking
We use cookies to improve site functionality and analyze traffic. You may disable cookies in your browser settings, though some website features may become unavailable.
9. Third-Party Links
Our site may link to software manufacturers or other third parties. We are not responsible for their privacy practices and encourage you to review their policies independently.
10. Children’s Privacy
Our services are intended for users aged 18 and older. We do not knowingly collect data from children.
11. Policy Updates
We may update this policy periodically. The “Effective Date” at the top will indicate when the latest changes were made.
12. Contact Information
For questions or to exercise your privacy rights, please contact us:
Joenap Address: 150 4th Ave N #755, Nashville, TN 37219
Phone: +1 (615) 413 8633 Email: support@joenap.com
Business Hours: Mon–Sat, 7:00 AM – 5:00 PM (CST)