Terms of Service

These Terms of Service ("Terms") govern your access to and use of joenap.com (the "Website") and any digital products purchased from Joenap. By using our Website or placing an order, you agree to these Terms. If you do not agree, please do not use the Website.

01 Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to make a purchase. By placing an order, you confirm that the information you provide is accurate and that you are legally authorized to make the purchase.

02 Account Registration

You may need to create an account to download your purchases or access certain features. You are responsible for keeping your login credentials secure and for any activity that takes place under your account. Notify us immediately of any unauthorized use.

03 Products and Services

Joenap sells digital products, including software, plugins, virtual instruments, sample packs, presets, and educational materials. All products are delivered electronically. We make every effort to describe products accurately, but minor variations between product images, descriptions, and the final downloadable files may occur due to updates from publishers.

04 Pricing and Availability

All prices are listed in U.S. dollars (USD) and do not include taxes that may apply in your jurisdiction. We reserve the right to modify prices, correct errors, and change product availability at any time. If a pricing error is identified after your order is placed, we will contact you to confirm or cancel the order before processing.

05 Orders and Payment

By placing an order, you authorize us to charge your selected payment method for the total amount, including any applicable taxes. We accept payments through Stripe, including major credit and debit cards, and PayPal. Your order is confirmed only after successful payment authorization.

06 Digital Delivery

After a successful purchase, you will receive an email containing your download link and, where applicable, license key. Delivery is typically immediate. See our Delivery Policy for full details.

07 License to Use Products

Each digital product is licensed, not sold, to the purchaser. Your rights and limitations are described in our Software Licensing Agreement and in any end-user license agreement (EULA) included with the product.

08 Refunds

Refunds are governed by our Refund & Return Policy, which includes a 30-day satisfaction guarantee on eligible products.

09 Prohibited Conduct

You agree not to:

• Use the Website for any unlawful purpose.
• Copy, redistribute, resell, or share downloaded products with third parties.
• Reverse-engineer or attempt to extract source code from any product.
• Use the Website in a way that disrupts or interferes with its operation.
• Attempt to gain unauthorized access to any portion of the Website or related systems.
• Engage in fraudulent transactions or use stolen payment instruments.

10 Intellectual Property

All content on the Website, including text, graphics, logos, product descriptions, and software, is the property of Joenap or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws.

11 Disclaimers

The Website and products are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, except as expressly stated in our Warranty Policy.

12 Limitation of Liability

To the maximum extent permitted by law, Joenap and its officers, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or any product. Our aggregate liability for any claim is limited to the amount you paid for the product giving rise to the claim.

13 Indemnification

You agree to indemnify and hold Joenap harmless from any claims, damages, or expenses arising from your breach of these Terms or misuse of our products.

14 Governing Law

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-law principles. Any dispute will be resolved in the state or federal courts located in Escambia County, Florida, unless otherwise required by applicable law.

15 Dispute Resolution

Before initiating any formal legal action, you agree to first contact us at contact@joenap.com so we can attempt to resolve the matter in good faith. Most issues can be resolved quickly through our customer support team.

16 Changes to These Terms

We may update these Terms at any time. The most current version will always be posted on this page with the effective date. Continued use of the Website after changes constitutes acceptance of the updated Terms.

17 Contact Information