Privacy Policy

This Privacy Policy explains how Joenap ("we," "us," or "our") collects, uses, discloses, and protects your information when you visit joenap.com or make a purchase from us. By using our website, you agree to the practices described below.

01 Information We Collect

We collect the minimum information necessary to fulfill your orders, deliver our services, and improve your experience.

Information You Provide

• Full name, billing address, and email address.
• Phone number, if provided.
• Account login credentials, if you create an account.
• Order history and product preferences.
• Communications with our support team.

Information Collected Automatically

• IP address and approximate location.
• Device type, browser, operating system, and screen size.
• Pages visited, referring URLs, and time spent on our website.
• Cookies and similar tracking technologies, as described in our Cookie Policy.

Information We Do Not Collect

We do not collect or store full credit card numbers on our servers. All payment information is transmitted directly to our payment processors, Stripe and PayPal, which are PCI-DSS compliant.

02 How We Use Your Information

• To process and deliver your digital purchases.
• To send order confirmations, license details, and download links.
• To respond to customer service requests and technical inquiries.
• To detect and prevent fraud, abuse, and unauthorized transactions.
• To comply with legal and tax obligations.
• To send marketing emails only with your explicit consent about new products, updates, and promotions.

03 Legal Basis for Processing

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar regulations, we process your data based on: performance of a contract to deliver your order; compliance with legal obligations; our legitimate interests in operating and improving our business; and your consent, where applicable.

04 How We Share Your Information

We do not sell, rent, or trade your personal information. We share information only with trusted service providers who help us operate the business, including:

• Payment processors: Stripe and PayPal.
• Email and order notification services.
• Hosting, security, and analytics providers.
• Law enforcement or regulators, when legally required.

All third parties are bound by confidentiality and data-protection obligations.

05 Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Account and order records are typically retained for up to seven years for tax and accounting purposes.

06 Your Rights

• Access: request a copy of the personal data we hold about you.
• Correction: ask us to fix inaccurate or incomplete information.
• Deletion: request that we delete your personal data, subject to legal retention requirements.
• Restriction: limit how we process your data.
• Portability: receive your data in a portable format.
• Objection: object to processing based on legitimate interests.
• Withdraw consent: at any time for marketing communications.

To exercise any of these rights, contact us at contact@joenap.com. We respond to verified requests within 30 days.

07 Children's Privacy

Joenap is intended for users 18 years of age or older. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.

08 Data Security

We use industry-standard security measures, including SSL/TLS encryption, secure data storage, restricted internal access, and regular security audits. While no online system is completely impenetrable, we work continuously to protect your information against unauthorized access, loss, or misuse.

09 International Transfers

Joenap is based in the United States. If you access our website from outside the United States, your data may be transferred to, stored, and processed in the U.S. or other countries where our service providers operate. By using our website, you consent to such transfers, subject to applicable safeguards.

10 Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

11 Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at: