Last Updated: December 20, 2025
At Joenap, we specialize in high-speed digital delivery. Our goal is to provide you with your software licenses as securely and efficiently as possible.
1. 100% Digital Fulfillment
All products sold on our website are delivered exclusively via electronic means.
No Physical Shipping: We do not ship physical discs, boxes, or printed manuals.
Zero Shipping Costs: Because delivery is digital, there are no shipping or handling fees applied to any order.
2. Delivery Timeframes
We aim for near-instant fulfillment so you can get to work immediately.
Standard Orders: License keys typically arrive via email within 5 minutes to 1 hour of payment confirmation.
Weekends & Holidays: While our systems are automated, please allow up to 24 hours for delivery during off-peak times or holidays, as some orders may require manual verification.
3. What You Will Receive
Upon successful checkout, you will receive a confirmation email containing:
Product License Key: Your unique activation code.
Official Download Link: A direct link to the software installer.
Activation Guide: Clear, step-by-step instructions for installation.
4. Security & Fraud Verification
To ensure the safety of our customers, certain orders may be flagged for manual review. If your order is selected for verification:
We may contact you via phone or email to confirm transaction details.
The license key will be released immediately once the verification is complete (typically within 1–3 business hours).
5. Troubleshooting
If you have not received your license key within the expected timeframe, please follow these steps:
Check Spam/Junk Folders: Automated emails are occasionally filtered by your email provider.
Verify Email Address: Ensure there were no typos in the email address provided at checkout.
Contact Support: If you still cannot locate your order after 24 hours, contact our support team for immediate assistance.
Contact Support
Phone: +1 (615) 413 8633
Email: support@joenap.com
Business Hours: Monday – Saturday, 7:00 AM – 5:00 PM (CST)