Last Updated: December 20, 2025
At Joenap, your financial security is our top priority. We utilize industry-leading encryption and globally trusted payment processors to ensure every transaction is safe and seamless.
1. Accepted Payment Methods
We offer several secure ways to complete your purchase:
Credit & Debit Cards: Visa, MasterCard, American Express, Discover, JCB, and Diners Club (Processed securely via Stripe).
Digital Wallets: PayPal, allowing you to pay using your PayPal balance or linked bank accounts without sharing financial details.
2. Secure Processing Standards
To provide the highest level of protection, we do not process or store sensitive payment data on our own servers.
Stripe: Card transactions are handled by Stripe, a Level 1 PCI Service Provider (the strictest security certification in the industry).
PayPal: Offers an extra layer of privacy by managing your payment credentials directly through their secure platform.
3. Charging & Currency
Immediate Fulfillment: Because we provide instant digital delivery, your payment method is charged in full at the moment the order is placed.
Currency: All transactions are processed in US Dollars (USD).
4. Advanced Security Measures
SSL Encryption: Our website uses 256-bit Secure Socket Layer (SSL) encryption to protect your data during transmission.
No Data Retention:Joenap does not store your credit card number, expiration date, or CVV. All sensitive data is sent directly to our processors via encrypted tunnels.
5. Billing Information
Statement Descriptor: Purchases will typically appear on your statement as “JoenapS” or “Joenap SOFTWARE.”
Address Verification: To prevent fraud, the billing address provided at checkout must match the address on file with your bank. Mismatched information may result in a declined transaction.
6. Payment Troubleshooting
If your transaction is declined, please verify the following:
Billing Match: Ensure your zip code and address match your bank records exactly.
Card Status: Check that your card is active, has sufficient funds, and is authorized for online purchases.
PayPal Status: If using a digital wallet, ensure your account is verified and has a valid backup funding source.
Bank Authorization: Occasionally, banks block software purchases for security; a quick call to your bank can usually resolve this.
7. Contact Us
For questions regarding a specific charge or payment issue, please reach out to our team:
Joenap Address: 150 4th Ave N #755, Nashville, TN 37219
Phone: +1 (615) 413 8633
Email: support@joenap.com
Business Hours: Monday – Saturday, 7:00 AM – 5:00 PM (CST)