Last Updated: December 20, 2025
1. Introduction
Welcome to Joenap (“we,” “our,” “us”). These Terms and Conditions govern your use of our website and the purchase of digital products from our online store. By accessing our site or purchasing our software subscriptions, you agree to be bound by these Terms.
2. Business Information
This website is operated by Joenap , located at:
Phone: +1 (615) 413 8632
Business Hours: Monday – Saturday, 7:00 AM – 5:00 PM (CST)
3. Products and Services
We specialize in the sale of digital software subscriptions (specifically QuickBooks Desktop).
Digital Nature: All products are digital goods. No physical media (CDs, boxes, or manuals) will be shipped.
Authorized Use: You agree to use the software only for lawful business purposes in accordance with the manufacturer’s End-User License Agreement (EULA).
Accuracy: We strive for accuracy in product descriptions; however, we do not warrant that all site content is error-free.
4. Digital Delivery Policy
Upon successful payment, orders are processed immediately.
Method: License keys, download links, and installation instructions are sent to the email address provided at checkout.
Timeline: Most orders arrive within minutes. In the event of additional security or fraud checks, delivery may take up to 24 hours.
Customer Responsibility: It is your responsibility to provide a valid email address and check spam/junk folders.
5. Billing and Payments
Pricing: All prices are in USD. We reserve the right to adjust pricing at any time without prior notice.
Taxes: Sales tax is calculated at checkout based on your location and applicable state laws (including Tennessee).
Payment Security: We accept major credit cards via secure, encrypted payment processors.
6. Refund and Return Policy
Due to the non-tangible nature of digital license keys, we maintain a strict refund policy:
Technical Errors: We will issue a replacement or full refund if a license key is proven invalid or fails to activate due to a technical error on our part.
Exclusions: We cannot offer refunds for “change of mind,” software incompatibility, or accidental purchases once the license key has been delivered to your email.
7. Intellectual Property Disclaimer
Joenap is an independent retailer of software products.
We are not Intuit Inc.
QuickBooks and related trademarks are the property of Intuit Inc.
These trademarks are used solely for descriptive purposes to identify software compatibility under the “Fair Use” doctrine.
8. Limitation of Liability
To the maximum extent permitted by law, Joenap shall not be liable for:
Indirect, incidental, or consequential damages resulting from the use of the software.
Data loss or corruption. Users are strongly advised to back up all data before software installation.
Any claims exceeding the actual price paid for the product.
9. Governing Law
These Terms are governed by the laws of the State of Tennessee. Any disputes arising from these Terms shall be resolved exclusively in the courts located in Nashville, Tennessee.
10. Changes to Terms
We reserve the right to modify these Terms at any time. Changes take effect immediately upon posting to this page. Your continued use of the site constitutes acceptance of the revised Terms.
11. Contact Information
For questions regarding these Terms, please contact us:
Joenap Email: support@Joenap.com
Phone: +1 (615) 413 8633